Frequently Asked Questions
What shipping do you offer?
We currently offer free shipping on U.S. orders of $75+ *excluding Ak and HI*. We use UPS ground as a shipping method, please do not use a PO box address as your shipping address. UPS does not deliver to PO boxes. Most orders ship within 1-5 business days, if you do not receive an order number please contact us email@example.com for a status update. Once a package is shipped, the tracking information is outside of our control. If an order tracks as delivered but is not received, please contact UPS directly. We can not replace missing or stolen packages.
You may use a parcel forwarding service's address to ship to your country. If there are any missing/damaged products or packages during the shipment, please contact your forwarding company directly.
When will my card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
How long will it take my order to process?
Please allow 3-5 business days for orders to process. We apologize for any delay during this time. Some orders may require up to 2 weeks or longer to ship due to product availability.
Do your candles burn clean?
Our candles are clean-burning and non-toxic. We work with the top fragrance manufacturers to develop our scents, which contain both naturally-harvested and safe-synthetic ingredients. All of our wax blends and fragrances are naturally paraben, phthalate and cruelty free.
What size are your candles?
We currently offer our 10 oz. Signature Candle. Our Signature Candles are poured in cylindrical glasses that are 4” tall and 3.75” wide. Each glass is filled with 10 oz of wax, which equates to about 55 hours of burn time. The glasses themselves hold up to 13.7 oz, and can be repurposed once the wax is removed.
What is the lifespan of your candles?
We recommend burning your candle(s) within one year for the best peak performance, as we do not use preservatives in our candles.
Can I return my candle(s)?
Unfortunately we cannot accept returns for candles that have been used. Please review our shipping and returns page here.